Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Cowley
As a trusted local florist serving Cowley and surrounding areas, Cowley Florist is committed to delivering the freshest, most beautiful flowers to our customers. Whether you are ordering for your home or business, your satisfaction is our top priority. We strive for perfection in every bouquet, and we want you to feel confident and happy with your purchase.
Freshness Guarantee
We proudly stand behind our Fresh Flowers Guarantee. Every Cowley Florist arrangement is prepared on the day of dispatch and quality checked before delivery. We guarantee the recipients will enjoy their flowers at peak freshness for a minimum window of 5 days when cared for according to our care instructions. If you feel your bouquet has not met these freshness standards, please contact us promptly so we can make things right.
Damaged-on-Arrival Policy
We take extra care with every delivery, but in the unlikely event your flowers arrive damaged or not as described, please notify us within 24 hours of receipt. When contacting us, it is helpful to provide a clear photo of the issue and details of your order. This enables us to resolve the matter efficiently and uphold our service promise to you.
Refund and Replacement Options
If your flowers are damaged on arrival or fail to meet our freshness guarantee, we will offer you the option of a replacement bouquet or a full refund.
- Replacement: We will arrange for a new bouquet to be delivered to you or your recipient at the earliest opportunity.
- Refund: If a replacement is not convenient, we can process a full refund to your original payment method.
Your happiness is important to us, and our team will help choose the solution that works best for you.
Making a Complaint
If you have a concern or complaint about your order or any part of your experience with Cowley Florist, we encourage you to contact us directly. Complaints can be submitted in writing or by phone via our store contact methods. Please provide your order number and the details of your concern so we can investigate swiftly.
Our customer service team reviews all complaints promptly during our business hours. We aim to resolve most issues within 48 hours, and you will be kept informed during the process. Your feedback is valued and helps us continue improving for our loyal Cowley customers.
Proudly Serving the Cowley Community
Cowley Florist is proud to be your trusted local florist, dedicated to bringing freshness and delight to homes, workplaces, and special occasions across Cowley and the nearby area. Thank you for choosing us — we look forward to serving you with exceptional flowers and support every time.
