E-Commerce Terms and Conditions for Cowley Florist

Terms and Conditions of Sale for Flower Delivery - Cowley Florist

These Terms and Conditions (“Terms”) set out the basis on which Cowley Florist (“we”, “us” or “our”) provides goods and services to consumers purchasing through our e-commerce platform for flower delivery in Cowley and surrounding areas. By placing an order via our website, you (“you” or “the customer”) agree to be bound by these Terms. Please read them carefully before ordering.

1. Scope of Service

Cowley Florist specialises in the sale and delivery of fresh flowers, arrangements, bouquets, and related gift items for delivery to addresses in Cowley and nearby locations. Our services are offered exclusively for personal, non-commercial use by individuals and are not intended for resale unless specifically agreed in writing.

2. Eligibility and Application

Orders may only be placed by persons aged 18 years or over. By placing an order, you confirm that you are at least 18 years of age and capable of entering into a legally binding contract. These Terms apply to all online flower delivery customers in Cowley and the surrounding areas.

3. The Order Process

3.1 Product Selection: Browse our website to view products available for online flower delivery in Cowley. Product images are illustrative and actual arrangements may vary due to seasonal availability and flower freshness.

3.2 Order Submission: To place an order, select your preferred product, add any special instructions, and proceed to checkout. You must provide accurate billing, delivery details, and choose your desired delivery date.

3.3 Order Acknowledgment: Once you submit your order, you will receive an automated email confirmation acknowledging receipt of your details. This does not mean your order has been accepted.

3.4 Order Acceptance: Acceptance of your order and formation of the contract occurs when we process payment and send you a dispatch confirmation. If we cannot accept your order for any reason, we will notify you and issue a full refund if payment has been taken.

3.5 Delivery Restrictions: If an address falls outside our specified delivery areas, we reserve the right to decline the order. You will be informed and refunded where applicable.

4. Payment Terms

4.1 Accepted Methods: Payment can be made securely via the methods displayed at checkout, including major credit and debit cards. Payment is required in full at the time of placing your order.

4.2 Pricing: All prices are shown in British Pounds (GBP) and include applicable VAT unless stated otherwise. Delivery charges will be displayed separately and added to your total at checkout.

4.3 Payment Security: All online transactions are processed using SSL encryption. We do not store your card details following the successful completion of your transaction.

4.4 Errors in Pricing: In the case of an error in stated price, we retain the right to cancel your order prior to dispatch and provide a refund or request the correct amount.

5. Cancellations and Refunds

5.1 How to Cancel: You may request cancellation by contacting us as soon as possible after placing your order. Orders for same-day or next-day delivery can normally only be cancelled if a reasonable amount of advance notice is given.

5.2 Cancellation by Us: We may cancel your order in the event of unavailability of products, incorrect pricing, or where delivery is not feasible. All payments taken will be refunded if we cancel your order.

5.3 Refunds: Refunds will be processed to the original payment method within a reasonable timeframe, generally within 5-10 working days of confirmation of cancellation.

5.4 Right to Change or Substitute: On occasion, substituted flowers or products of equal or greater value may be used due to seasonal availability. We strive to ensure any substitutions are as close as possible to your original selection.

6. Delivery Policy

6.1 Area Served: We deliver to Cowley and the surrounding localities as specified on our website. If you are ordering for delivery outside these regions, please contact us before placing your order.

6.2 Delivery Hours: We deliver during standard business hours. Time-specific deliveries are not guaranteed, but we do our best to accommodate preferred delivery slots where practicable.

6.3 Failed Deliveries: Where a recipient is unavailable, we will follow your delivery instructions or leave the flowers in a safe place if appropriate. If neither is possible, a delivery note will be left with instructions for re-delivery or collection where available.

6.4 Delays: While we make every effort to deliver to your chosen date and time, we cannot be responsible for factors beyond our control (such as adverse weather, traffic delays, or incomplete/incorrect address details). Please allow for reasonable flexibility during busy periods such as Valentine’s Day, Mother’s Day, and Christmas.

6.5 Customer Responsibility: Please ensure all delivery information is complete and accurate. We will not be liable for any failed or delayed delivery due to incorrect or incomplete information supplied by you.

7. Product Quality and Freshness

7.1 Freshness Guarantee: We are committed to using fresh flowers and materials in all arrangements. Due to the perishable nature of flowers, please follow any care instructions provided to extend their longevity.

7.2 Quality Concerns: If you are not satisfied with the quality or condition of your delivery, please notify us within 24 hours of receipt with photographic evidence where appropriate. At our discretion, we may offer a replacement or refund.

8. Liability and Limitations

8.1 Limited Liability: Our liability for any loss or damage arising in connection with your order is strictly limited to the price you paid for the products. We are not liable for any indirect, consequential, or special loss resulting from order placement or use of our products and services.

8.2 Exclusions: We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations if such delay or failure is caused by events outside our reasonable control, including (but not limited to) natural disasters, strikes, traffic disruptions, pandemics, or supplier failures.

10. Privacy and Personal Data

10.1 Data Collection: We collect and process your personal data in accordance with our Privacy Policy and in compliance with applicable UK data protection legislation.

10.2 Cookies: Our website may use cookies to enhance user experience and functionality. By using our site, you consent to our use of cookies as described in our policies.

11. Intellectual Property

All website content, including texts, graphics, and images, are the property of Cowley Florist or our licensors. Reproduction or distribution without our prior written consent is not permitted.

12. General

12.1 Amendments: We reserve the right to update or modify these Terms at any time. The most current version will always be available on our website. Continued use or ordering constitutes acceptance of any revised Terms.

12.2 Severability: If any provision is found to be unlawful or unenforceable by a court of law, such provision shall be severed, and the remaining provisions will remain in effect.

12.3 Waiver: Failure by us to exercise any right or provision will not constitute a waiver of such right or provision.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

Note: These Terms & Conditions are provided for the benefit of our customers in Cowley and the surrounding areas. If you have any queries regarding these provisions or your online flower delivery order, please contact us directly for further clarification.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cowley , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cowley .

For assistance with orders, returns or account queries, please fill out the Contact Us form.